Customer Success Manager (m/f/d)
As a Customer Success Manager at fraud0, you own the customer relationship from Proof of Concept to long-term partnership. You ensure customers see real ROI, love the product, and stay with us. This role combines customer engagement, technical expertise, analytics, and product ownership.
Your mission
Own customer relationships during PoC and signed phases, with as many touchpoints as needed to ensure success.
Build ROI-based business cases together with customers.
Engage customers via calls and meetings, and proactively guide them.
Educate customers on all product features and track usage in our CRM.
Provide hands-on technical and analytical support (tags, automations, reporting).
Monitor accounts and proactively inform customers about fraud insights and performance.
Be the voice of the customer internally: Create Github tickets for bugs; Forward feature requests to Product; Prevent churn and actively try to save contracts; Document all activities, calls, and emails in our CRM.
Your profile
Fluent in English and German – daily customer communication happens in both languages.
Strong customer-facing mindset – you actively engage with customers via calls and meetings and feel comfortable leading conversations.
Strong technical understanding, especially: Digital Media & Performance Marketing, with a solid understanding of the Google ecosystem & tag implementations (you understand how tags work and how to implement them correctly).
Highly product-driven – you are genuinely addicted to the product, love using it, improving it, and explaining it to customers. You’re comfortable creating issues in Github (or similar issue trackers).
Hands-on mentality – you are willing and motivated to build and set up automation workflows yourself.
Analytical thinking with the ability to translate technical findings into clear customer value and ROI.
Solution-oriented, proactive, and comfortable working between customers, tech, and product.
Based in Munich or willing to relocate.
Why join fraud0
Competitive Compensation: Benefit from an excellent fixed and variable salary.
Job Security: Enjoy a crisis-proof position in a rapidly growing scale-up.
Immediate Responsibility: Take on high responsibility from day one.
Rapid Learning: Experience a steep learning curve by working alongside some of Europe’s top software entrepreneurs.
Purposeful Work: Contribute to a job with purpose by helping to combat cybercrime and reduce the funding sources for misinformation, harmful content, and propaganda on the internet.
If you do not fit 100% of the requirements then we would still love to hear from you! We believe that whilst some areas are crucial, great people can pick up skills quickly.
We pursue and hire a diverse workforce. We encourage applications from all genders, corners of the world and individual backgrounds.
Please feel welcome to submit your application without a photo and details on your gender, date of birth, marital status and nationality.
We pursue and hire a diverse workforce. We encourage applications from all genders, corners of the world and individual backgrounds.
