Customer Success Manager  (m/w/d)

fraud0-team

Join our AI & Cybersecurity Company

fraud0.com is an AI cybersecurity company backed by some of Europe’s best software investors and serial entrepreneurs. We help online businesses detect and prevent invalid traffic on their websites and mobile applications using real-time machine learning technology, preventing losses and improving the digital experience for valid human traffic.

Your Mission

  • Building and maintaining trusting relationships with clients and offer support with questions about the product
  • Building comprehensive understanding of clients business challenges
  • Collaborate with multiple contacts on both the client and agency side Prioritize, coordinate, and manage multiple ongoing projects
  • Acting as the main point of contact for clients and agencies in their implementation and execution of our fraud0 service – Regularly updating them on the latest developments
  • Contribute to the development, coordination and activation of short, medium and long term client plans designed to meet and exceed client business objectives

Your Profile

  • At least two years of professional experience in the fields of ad tech, online marketing, cyber security or in a consulting and customer-oriented position, such as key account management, customer service or media planning.
  • Experience with Google Tag Manager & Chrome DevTools
  • Successfully completed training or a degree in business administration, IT, linguistics or a similar course of study
  • A high affinity for IT and technology, as well as strong analytical and conceptual skills
  • Strong communication skills, negotiation skills and self-confidence in your professional appearance and actions when dealing with customers
  • Business fluent in German and English (C2 or C1)
  • Further language skills on business level are a big plus

Why join fraud0

  • A job with a purpose by fighting cyber crime and cutting off funding sources currently used for misinformation, hate speech and propaganda on the internet
  • A crisis-proof job in a booming industry
  • High responsibility from day 1
  • Steep learning curve by working with some of Europe’s best software entrepreneurs
  • Excellent fixed salary, equity shares in the company, along with a yearly personal development budget
  • 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more
  • A 3,000 Euro bonus when you take all your vacation days
  • Ability to work remotely or in our offices in the center of Munich or Zurich. For candidates relocating to Munich, we provide full visa support
  • Ability to work several months abroad
  • A premium gym membership to get in shape
  • A free employee e-bike subscription for your way to work

If you do not fit 100% of the requirements then we would still love to hear from you! We believe that whilst some areas are crucial, great people can pick up skills quickly.

We pursue and hire a diverse workforce. We encourage applications from all genders, corners of the world and individual backgrounds.

Please feel welcome to submit your application without a photo and details on your gender, date of birth, marital status and nationality.

If you have a disability or special need that requires accommodation, please let us know.

Become part of our team

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